Now, we are getting reports from many of our own users that things are getting resolved.
However, not from the person who opened the ticket to us yet, so even our ticket for the issue (and this thread) are "open". There is more tracking in both our tickets and in ML of MS' failures than MS tracks themselves. Doesn't that alone tell us how much MS is trying to falsify the data by closing early before there is a resolution?
When they report on this in the media, they will used those closed tickets as "evidence" of the issue having been resolved earlier than it really is.